In our “Success Stories” section, we explore stories of companies that have improved their operations with StarNapp. Today we present Marivent Yachts (https://www.mariventyachts.com), a leading company in the sale of boats, which has optimized its after-sales service thanks to our platform.
Marivent Yachts is a company specialized in the sale of boats, recognized for its commitment to quality and customer service. Its After Sales department is responsible for ensuring a satisfactory experience for customers, managing all post-sales needs in an efficient and professional manner.
About a year ago, during the Palma de Mallorca International Boat Show 2024, Marivent was introduced to StarNapp. Joana, who works in the After Sales department, recalls: "You gave us a presentation/demo at the fair and since then we have been interested in the software. We came from another, rather more complicated system and decided to take the plunge".
The implementation of StarNapp in Marivent was remarkably fast and efficient. “Within a month and a half or two, we had everything up and running almost 100%,” says Joana. Despite the initial work involved in any technological transition, the Marivent team was able to adapt easily thanks to the intuitive StarNapp environment.
Joana adds: "It has been very easy to handle. It is a very intuitive software. We came from another system that was much more complicated, but with StarNapp everything has been simple and agile".
The relationship between the Marivent staff and the StarNapp support team has been exemplary. "Very good, very fast. There is an immediate chat and, at most, within a minute they answer you," highlights Joana. This level of attention has been key to ensuring a positive and seamless experience during the transition.
The Marivent Yachts team is excited about the possibilities StarNapp offers to further enhance their operation. Their commitment to service excellence, combined with StarNapp's advanced tools, ensures a promising future for the company.
Such is the involvement of the team with StarNapp that they are currently participating in the development of a specific CRM for the commercial department with the help of our developers.
At StarNapp, we are proud to support companies like Marivent Yachts on their path to optimization and excellence. If you want to transform your business and improve your processes, request a demo today and discover what StarNapp can do for you.
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